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Three E-Commerce Conversion Gaffes
This article is the second in a four-part series on the digital superfecta: the four things all companies must get right in order to maximize

The Digital Superfecta: 4 Things You Need to Get Right
This article is the first of a four-part series on the digital superfecta: the four things all companies must get right in order to maximize

Force #1: Focus On Your Whales
In 2018, we published a book entitled A Member Is Worth a Thousand Visitors. The book is anchored by a discussion of the five forces of

What Testing and Learning Can Do For Your Sales Team
Any team within your organization can benefit from measuring and experimentation. Creating an environment that embraces a trial-and-error approach encourages your employees to strive for

Discounting Is Dead. Here’s What to Do Instead.
Everyone loves a good bargain. Getting the best product for a great price is a nice feeling. And in today’s digital age, it’s easier than

Hiring for Digital Roundup
If you’re ready to adjust your business model to be more digitally-focused, it’s time to recruit a digitally-focused team, too. How do you cherry-pick the