As you’ve probably figured out by now, we’re huge proponents of the value of investing in data analytics. Good data can help you develop new products that your customers want and need, maximize revenue on your existing offerings, boost recurring revenue, and identify and tweak any approaches that may not be working. Two recent major …
Today’s business owners understand the challenges inherent in operating a company in the digital world. You compete not just with the store down the street, but with businesses around the globe. And consumers’ demands grow every year. They want the cheapest price for the highest-quality product, and they want it delivered quickly and with a …
What Digital Can Do for Your Customer Experience Read More »
In 2018, we published a book entitled A Member Is Worth a Thousand Visitors. The book is anchored by a discussion of the five forces of online revenue growth through focusing on your best end users. My team and I identified these forces over two and a half years through hands-on experiments with our clients, …
The constantly-evolving digital landscape means that businesses across industries are experiencing seismic shifts. Business models are being challenged, disruptive startups are snapping up market share, and yet a lot of companies are struggling to undertake the radical change necessary to keep pace. Why is that? It’s simple: Change is hard. One of the gravest mistakes …
Shifting to Digital: 5 Ways to Make Change Easier For Your Team Read More »
