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UX for Baby Boomers
Last week we covered the ins and outs of creating a stellar user experience for the Millennial generation. Today, we turn our attention to the

UX for Millennials
It seems that everyone wants to know how to get inside the mind of the Millennial consumer. Articles about their love of avocado toast, low

UX to Move Users Up the Product Pyramid
If a customer has signed up for your basic membership, you’ve already done something right. Your user experience was strong enough to make them come

UX to Attract New Members
This month, the Sterling Woods Group is going to be talking about user experience (UX). This is a broad term that encompasses all interactions a

What L.L. Bean Can Learn from REI’s Co-Op Membership
Today, we’re going to take a look at two companies that, on paper, are remarkably similar. They’re both privately owned. They were both founded in

Roundup: Industry Reports
Looking at data for your own business can be highly informative, but sometimes it helps to turn to larger industry trends to understand the forces